Mapping and Storyboarding

Duration
approx. 1 day
phase
2nd phase in the UX sprint
phase
2nd phase in the UX sprint
Goal
Revealing the user journey
Goal
Revealing the user journey
Goal
Revealing the user journey
We look for the paths that users can take while trying to reach their goal and use those predictions to make their journey successful.
methods
Mapping on the Board

We map the steps users take from the moment they encounter the design to the moment they reach the goal. It gives a solid overview and involves the whole team in the discussion.

Writing Storylines

Writing helps put us in the user's role to see how they would feel and think at each step of their journey. It can reveal the situations and moods of the users while they use the design.

HMW questions

During our first meeting with clients we write down questions in the form of how might we. It helps us set a clear goal and leads to problem-solving.

e.g.
How might we illustrate what makes our client different from their competitors?

Deciding & Voting

Everyone gets 3 red dots to vote on the questions they think are crucial and should be answered first.

The three questions that receive the most votes determine the direction of the project and we need to answer them with design solutions.